Refund policy

At Harmony Supplements, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

Items must be unused, unopened, and in their original packaging.
Products must be in resalable condition.
Proof of purchase (order number or receipt) must be provided.

For health, hygiene, and safety reasons, we cannot accept returns of opened or used supplement products unless they are faulty, damaged, or incorrectly supplied.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs showing the damage or error

Once reviewed, we may offer:

A replacement product
A full refund
A partial refund where appropriate

Refund Claims

To submit a refund claim, please contact our customer support team at:

Email: hello@harmonysupplements.co.uk

Include:

Full name
Order number
Product name(s)
Reason for the refund request
Supporting photographs if applicable

We aim to review all refund claims within 5 business days.

Refund Processing

Once your refund is approved:

Refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider.
Please allow up to 10 business days for funds to appear in your account after approval.