Shipping policy

Thank you for shopping with Harmony Supplements. We aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

  • Orders are typically processed within 1–2 business days after payment has been received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During periods of high demand, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

UK Delivery

We currently deliver throughout the United Kingdom.

Standard Delivery

  • Estimated delivery: 2–5 business days
  • Delivery charges are calculated at checkout.

Express Delivery

  • Estimated delivery: 1–2 business days
  • Additional charges may apply and will be displayed at checkout.

Delivery times are estimates only and are not guaranteed.

International Shipping

We may offer international shipping to selected countries.

Please note:

  • Delivery times vary depending on destination.
  • Customers are responsible for any customs duties, taxes, import fees, or local charges that may apply.
  • We are not responsible for delays caused by customs authorities.

Shipping Costs

Shipping charges are displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions, which will be subject to specific terms and conditions.

Tracking Your Order

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an incorrect address is supplied:

  • We cannot guarantee successful delivery.
  • Additional shipping charges may apply if an order needs to be re-shipped.
  • We are not responsible for orders delivered to incorrectly provided addresses.

Delayed Deliveries

While we aim to meet all estimated delivery times, delays can occasionally occur due to:

  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Customs processing
  • Events outside our reasonable control

Harmony Supplements shall not be liable for delivery delays caused by third parties.

Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe:

  1. Check your tracking information.
  2. Contact the courier directly if applicable.
  3. Contact our customer support team.

We will work with the courier to investigate the issue and assist in resolving it.

Damaged Deliveries

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Provide your order number and photographs of the damaged package and product.

We will assess the claim and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Harmony Supplements
Website: Harmony Supplements
Email: hello@harmonysupplements.co.uk

We appreciate your business and thank you for choosing Harmony Supplements.